Refund policy
We accept returns or exchanges on any undamaged, unused items within 10 days (postmarked) of delivery date. After 10 days all sales are final. This includes all early purchases intended for holiday gifts. No exceptions.
Returns must include all original receipts and accompanying packaging.
Ceremonials / Iris Keret
Attn: Returns
53 David Ha'Melech boulevard
Tel Aviv 6423720
Israel
All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.
Refunds will be processed in the form in which payment was received.
Please allow up to 10 days for your refund to process.
We reserve the right to refuse any returned item that does not meet our return policies.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shira@fournfive.co.il.
ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010 וחוק הגנת הצרכן, התשמ"א-1981